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Program Information
Program TitleCustomer Service and the Student Worker
Start Time:9:00 AMEnd Time:11:00 AM
Program Date09/23/2014 Program StatusOpen
Additional Date(s):
Program LocationCastilian Room 304 - LSU Student UnionInstructorChynsia Jenkins
cjenki8@lsu.edu
StyleInstructor Led
Program Length2 Hours
AudienceAll
Program SummaryAt LSU, many student workers are used to supplement staffing resources, in some cases providing that all-important first impression to the public. Are you satisfied with the level of professionalism that your student workers project for your workplace? If not, enhance the level of customer service that your student workers provide by encouraging them to attend this program. Participants will learn:

-How to acknowledge guests and instantly create rapport
-Techniques to manage angry, dissatisfied customers
-Advice on managing workplace relationships

ObjectivesSee Program Summary
Maximum Enrollment Allowed 25
Total Number Enrolled 21